FAQ

We love questions and hopefully we’re able to answer any you might have right here!

GENERAL

What is the toilet paper made from?

  • 100% FSC bamboo pulp. That’s it, that’s all. 

But it’s not white!

  • That’s right – we’re beige and we’re proud of it. ZERO bleach and chlorine went into the making of our rolls.   It can be a little shock to the vision, but remember you’re only going to dirty it and flush it so it’s not an issue!  Also don’t let the colour confuse you, it’s as strong and soft as regular toilet paper.

Are there any chemicals or toxins?

  • Absolutely not! That is why we exist – there was nothing on the market that was 100% free, zero, zilch of these harsh ingredients.  Although some other brands whiten with a safer method called ECF (elemental chlorine free), the pulp is still bleached with chlorine dioxide which is a chlorine derivative, which can still release dioxins.  Dioxins are a known toxin that causes reproductive and infertility problems in adults, damage the immune system and interfere with the endocrine system.  We think it’s unnecessary just to make paper white and be putting them on our bootay’s, so we say "no thanks"!

Why bamboo?  Here’s some bathroom readying for you!

This is one amazing plant and we love it!!  When we were looking for a material that was more sustainable than knocking down our forest, bamboo was hands down, the easy answer! 

  • It is the fastest growing plant in the world – technically it’s a grass! Some species can grow 1.2m in a day. Bamboo regenerates and can be harvested year on year for up to 70 years.  Trees on the other hand take 30-40 years to mature just once, then need to be replanted after being harvested. 
  • Soft & strong! Don’t let the colour fool you – this aint no finger poking sandpaper! Bamboo fibers are long and strong, making it softer than many from recycled paper or wood fiber.
  • Bamboo is naturally hypo-allergenic, anti-fungal and anti-bacterial. It’s a Super-plant!  We think it needs a cape!
  • It can be grown without pesticides or herbicides, as bamboo doesn’t have any natural pests.
  • Bamboo doesn’t require any fertilizer.
  • Bamboo produces 30-35% more oxygen than trees.
  • It uses 30% less water than hardwood trees.
  • Unlike wood pulp, its dust free!
  • Helps to reduce deforestation (15% of deforestation is due to toilet paper production).

Need we say more….?

How is the paper made?

Our paper is simply bamboo and water.  Our FSC bamboo is chipped down then mixed with water at very high temperatures to turn it into pulp.  It is then rolled out into the TP we love.

Do you have recycled paper?

  • No we don’t. We want zero chemicals in our products and manufacturing, unfortunately recycled paper can be quite chemical intensive with de-inking and depending on the original manufacturing, the pulp could contain those nasties like BPA, bleach and other endocrine disruptors we want to avoid.  Also bamboo is so beautiful and soft, unfortunately recycled toilet paper just doesn’t compare.

Where does the bamboo come from and where is it manufactured?

There is no other product like bamboo for its sustainability and health benefits, that’s why we choose it! The main farming of it is in Asia and ours is from the Sichuan province of China, where it is naturally abundant and supports the rural communities through co-operatives. 

We would love nothing more than to also be Australian made.  However we would still need to import the bamboo, then to add the manufacturing costs here, the end product would not be economically viable.  We were meticulous in selecting our manufacturer ensuring they had a solid understanding and experience with environmentally safe production, packaging and printing.  We also ensured they operate with the right practices and they hold the correct certifications.  They are ahead of the game when it comes to ensure everything is made with as little environmental impact as possible, including using recycled cardboard, paper tape and soy-based inks. 

We are Australian owned, we create Australian jobs, we support Australian charities keeping all money in Australia.  However to create a sustainable product which isn't causing deforestation, we’ve confidently had to source overseas.

Find out more about our supplier here.

Is the bamboo Forest Stewardship Council® (FSC) certified?

  • Yes! Our bamboo is certified and therefore the highest forestry management certification in the world.  Our bamboo is responsibly and sustainably managed.

Are your manufactures certified to ISO Standards?

Absolutely!  They hold the following current certifications :

  • ISO14001(Environmental Management Systems Certification)
  • ISO9001 (Quality Management Systems Certification).

What is your packaging made from and are you completely plastic free?

  • Yes ZERO plastic in our manufacturing and packaging. Our wraps are made from FSC paper and our cartons made from recycled material, and we use kraft paper based eco packaging tape.  Everything is fully recyclable and biodegradable.  We encourage you to reuse as much as possible.  Our wraps have been designed with this in mind, the information and logo can be cut off so that the paper can be reused for gift wrapping, arts and crafts or anything that tickles your fancy.

Why do you individually wrapped rolls?

  • For hygiene and honestly, good looks! We’re proud to be 100% plastic free which has lead us to be individual wrapped instead.  As our rolls are not only in homes, but also places which are shared like hotels, cafes and offices.  By individually wrapping them they are kept hygienic.  The paper is also FSC and soybean ink is used for the printing.  They also look amazing on display, and it was a great opportunity for us to team up with some brilliant Australian artist to bring our customers more than just an average roll.  As mentioned above, we’ve designed the wraps so you can cut off the logo and information to be used elsewhere.

What are ‘naked’ rolls?  Do I have to be nude to use them?

  • We get asked this all the time! No, you don’t have to be nude, although your bottom half usually is at this time.  For our naked rolls, we removed the wrapper from the same premium quality bamboo rolls for those wanting to reduce their environmental impact further. 

Are your rolls suitable for septic tanks and composting toilets?

  • Yes! Bamboo is highly biodegradable and breaks down quickly.  If you would like a sample video of how quickly it breaks down, please contact us at hello@ecocheeks.com.au

How does the price compare to other rolls?

  • As sustainable choices are not yet the majority choice, we do encounter slightly higher manufacturing costs. However our rolls are extra-long with 300 sheets, which is almost double the standard being 180 sheets.  

Do you offer trial packs?

  • No, but we have a guarantee which is even better! You have zero risk trying our product with our 120% Guarantee.  See details here ‘guarantee’.

Should I choose wrapped or naked rolls?

  • That depends on what drives you most! Less waste or hygiene and looking cool!
    The wrapped will keep rolls hygienic once out of the box, if in a shared space like an office/café or at home you like to keep a few rolls on display.  They look great with the wraps and it shows what you stand for… or sit for if you’re on the toilet.  Otherwise if less waste if more your priority, our naked rolls remove a layer.  (Please note, we are trialing the naked rolls to  ensure they can be delivered to your door without compromising the quality of the roll.)

Are you vegan?

  • No animals were harmed in the manufacturing and testing of our product! There is absolutely nothing harmful, so we only tested on human cheeks to ensure its safety, softness and quality.  Also no animal derived ingredients are used throughout manufacturing or packaging.

SHIPPING

How much is shipping?

  • We ship for a flat rate of $6.95 to all Australian cities and metro areas (excluding Darwin). Some remote areas do occur a surcharge.  We’re using a couple of different carriers to get the best possible rates and the more we ship the better the rates will become, and the further we'll be able to reach.
    CHECK YOUR SHIPPING here.

The shipping seems quite high for my address?

  • As you're purchasing bulk, the carton is quite large which does cost more even though its not that heavy.  The good news is you won't need to be lugging those rolls around the supermarket anymore!  But if you think you're not in a regional or remote area, please contact us direct at hello@ecocheeks.com.au We'll look into it and see if there is something we can do.

How long does delivery take?

  • To capital cities it will take 1-4 days, metro areas 2-6 days and regional areas can be up to 10+. To check your specific suburb, please email hello@ecocheeks.com.au with your suburb AND postcode and we will get back to you with an estimate delivery time.

Do you ship to PO boxes?

  • No unfortunately not. We have accounts with courier services which do not deliver to them. 

SUBSCRIPTION

Subscribe, leave it up to us to remember and you’ll never run out!

What benefits are there for subscribing? 

  • All subscriptions receive 5% discount every order, and priority shipping so you won’t run out.

How often will it be delivered, and can I change this if I need to?

  • The frequency is up to you, and is flexible, it can be changed by logging into your customer account. Please see below table for a guide as to how often you’ll need it delivered.

1 – 2 people = every 14 weeks

3 – 4 people = every 10 weeks

5 – 6 people = every 8 weeks

6+ people = every 4 weeks

Can I cancel my subscription?

  • Yes, please advise at least 5 working days prior to your next shipment date.

Can I delay a delivery?

  • Yes, please log into your account and you can postpone the shipment date there.

Please note, once an item has been shipped, it is the customer’s responsibility to organise a return if not required.  We cannot recall any deliveries that have left our distribution center and are with a courier company.

FUN FACTS

In Australia alone, over 3 million trees could be saved if we all switched to bamboo.  This is based on our population, excluding babies who don’t use toilet paper yet, how many rolls are made from each tree (average), and how many rolls we use each year (average).

 
Australian population
(September 2019)  
25,464,116
Less babies.  Born in 2019 = 304,400 
(average time in nappies x 4 years) 
1,217,600 babies 
= 24,246,516 
(lets just say 24 million cheeks to wipe)
Average .5 rolls per week, per person                                   
= 26 rolls per person, per year
(we’re way under estimating your ‘down under’ usage here)
24million cheeks x 26 rolls =  624,000,000 rolls per year
Divide by 200 rolls on average made per tree = 3,120,000 trees per year! 
(Just in Australia)

 SOURCES:

https://www.abs.gov.au/AUSSTATS/abs@.nsf/mf/3101.0

https://en.wikipedia.org/wiki/Toilet_paper 

GUARANTEE

120% Money Back Guarantee!  Nope, that’s not a typo.  We believe in our product that much.  If you’re not satisfied with your purchase, we will gladly refund you 100% of the price, plus an extra 20% for all the hassle.  Please see below for the guarantee.

Step 1: Give it a chance! At first the colour may be a little bit of a shock to the system… we know… it’s not white and we’re totally proud of that.  We believe once you go brown, you won’t turn around!  So, sit down, relax and ensure you’re comfortable with that… then move on.  Check that the paper wipes and cleans like it should.  Check that it is soft, and it doesn’t cause any gravel rash.  Most importantly, check that you get no poke through!  Now if you’ve done all that and there’s something you’re not satisfied with, please move onto the next step.

Step 2: Tell us!  Email us at hello@ecocheeks.com.au (with your order number) and let us know what we can improve on.  If we can’t fix it, we will gladly refund you your purchase price plus and extra 20%.  Please follow next step to finalise. 

Step 3:  You must contact us within 7 days from the date of delivery.  Arrange to return the carton to us and we will process the payment once received.  This guarantee is subject to the following terms and conditions:  The Guarantee only applies to purchases made via our website. Shipping fees for the return of stock, is the customer's responsibility. Please be sure to obtain proof of posting or a tracking number. The product must be returned in good condition with no more than 3 rolls used.  All remaining rolls must be untouched and have no signs of use. You must notify us within 7 days from the date of delivery. If you have any queries in relation to this guarantee, please ‘contact' our customer service team at hello@ecocheeks.com.au