Product & Use

What is the toilet paper made from?

100% sustainably certified bamboo pulp. That’s it. Nothing more, nothing less. Pure, simple, planet-friendly goodness. 

But it’s not white!

That’s right - we’re beige and we’re proud of it. ZERO bleach and chlorine went into the making of our rolls. The colour might take you by surprise at first, but you soon realise that beige is normal and natural, white is not!

Remember you’re only going to dirty it and flush it anyway! And don’t let the colour fool you, it’s as strong and soft as regular toilet paper.

Are there any chemicals or toxins?

Absolutely not! That’s the whole reason Eco Cheeks was born - we wanted rolls with zero nasties. No bleach, no chlorine, no hidden “surprises.”

Some other brands use a process called ECF (elemental chlorine free), where the pulp is bleached with chlorine dioxide - yep, still a chlorine derivative. That process can release dioxins, which are known toxins linked to reproductive issues, infertility, immune system damage, and endocrine disruption.

We reckon all that risk just to make paper white is pretty unnecessary - especially when it’s only going on your bootay before heading straight down the loo. So we say, “no thanks!”

Do you test for PFAS and other nasties?

Yes. We invested in having our toilet paper tested by an Australian Government lab, and we’re happy to report that no PFAS were detected.

Allergies & sensitivities

No added fragrance, dyes or lotions. Naturally hypoallergenic bamboo fibres.

Are your rolls septic-safe and suitable for greywater systems?

Yes - our bamboo paper contains no wet-strength resins or plastics and is designed to be highly soluble and break down quickly in water. Suitable for standard septic systems and composting toilets. If you have a specialised or senstive system, we recommend ordering a trial pack and doing a test for yourself.

Why bamboo? Here’s some bathroom reading for you!

This plant is seriously amazing — we’re obsessed! When we went looking for a material more sustainable than chopping down forests, bamboo was the clear winner. 🌱

  • Fastest grower on earth – technically a grass, some species can grow up to 1.2m in a single day! It regenerates and can be harvested year after year for up to 70 years. Compare that to trees, which take 30–40 years to mature once, then need to be replanted.
  • Soft and strong – don’t let the colour fool you; this ain’t no finger-poking sandpaper! Bamboo fibres are long and strong, making it softer than many recycled or wood-based papers.
  • Naturally kind – hypoallergenic, anti-fungal, and anti-bacterial. Basically, a super-plant (someone get it a cape!).
  • Low maintenance legend – no pesticides, no herbicides, no fertilisers needed.
  • Good for the planet – produces 30–35% more oxygen than trees, uses 30% less water than hardwood, and unlike wood pulp, it’s dust-free.
  • Saves forests – 15% of global deforestation is caused by toilet paper production. Switching to bamboo helps stop that.

Need we say more? We’ll let your cheeks decide. 

Do you have recycled paper?

Nope! And here’s why. We’re all about zero chemicals in our products and manufacturing. Sadly, recycled paper can be quite chemical-heavy - it often needs de-inking, and depending on the original source, the pulp can carry nasties like BPA, bleach, and other endocrine disruptors.

Plus, let’s be honest,  bamboo is naturally strong, silky, and soft. Recycled toilet paper just can’t compare… and your cheeks deserve the best and to be happy!

What is your packaging made from and are you completely plastic free?

Yes, zero plastic in both our manufacturing and packaging. Our wraps are made from recycled paper, our cartons from recycled board, and we seal with kraft paper-based eco tape. Everything is fully recyclable, compostable and biodegradable.

We also encourage reuse wherever you can. Our wraps have been designed with this in mind so the paper can be repurposed for gift wrapping, kids’ crafts, or anything else that tickles your fancy.

Why do you individually wrap rolls?

For hygiene mostly, and let’s be honest, good looks too! We’re proudly 100% plastic free, which means wrapping each roll in paper instead. Since our rolls are used not only in homes but also in shared spaces like hotels, cafés and offices, individual wrapping keeps them hygienic.

We use soybean ink for printing, and the wraps aren’t just practical - they look great on display and lets guests know what you stand for.

What are ‘naked’ rolls? Do I have to be nude to use them?

No, you don’t have to be nude… though let’s be real, your bottom half usually is at that moment.

Our naked rolls are the exact same premium bamboo TP, just without the wrapper. They’re perfect for those who want to take their environmental impact down another notch.

Should I choose wrapped or naked rolls?

It depends on what matters most to you – less waste, or hygiene and style.

Wrapped rolls keep things hygienic once they’re out of the box, which is handy in shared spaces like offices and cafés, or even at home if you like to keep a few rolls on display. They also look great on the shelf and show what you stand for… or sit for (if you’re on the toilet!).

If reducing waste is your top priority, our naked rolls are for you. They’re the exact same premium paper, just without the wrapper – simple, sustainable, and straight to the point. We’ve designed them to arrive at your door, no compromise on quality, just less packaging.

How does the price compare to other rolls?

On first glance, bamboo toilet paper can look more expensive. But when you compare like-for-like, cost per 100 sheets, Eco Cheeks is actually very competitive. Our rolls are extra-long with 300 sheets (almost double the supermarket standard of 180 sheets), so the value stacks up fast.

We’ve crunched the numbers against leading supermarket and bamboo brands to show exactly how we compare, and why a few extra cents per 100 sheets delivers so much more for your health, home and the planet.

👉 Read our full price comparison here

Do you offer trial packs?

Yes, we do!. Even better, you have zero risk trying a full carton of Eco Cheeks thanks to our 120% Guarantee. If you don’t love them, we’ll refund you and then some.

👉 Shop trial packs here
👉 See our 120% Guarantee

Are you vegan?

Yes. No animals are harmed in the making or testing of our products – only human cheeks were involved to ensure safety, softness and quality. We also never use animal-derived ingredients in our manufacturing or packaging.

Do your tissue paper products undergo fumigation?

No. Our tissue paper does not undergo fumigation. Instead, the manufacturing process uses a thermo-cooking method that keeps the paper completely free from chemicals like methyl bromide.

The confusion often comes from the fact that raw materials such as wood or bamboo need to be fumigated before import into Australia. We don’t import raw materials – only the finished product – which means there’s no fumigation involved at any stage of our process.

What about bamboo, and does it undergo fumigation?

Bamboo is naturally pest resistant, which means it doesn’t require herbicides, pesticides, or fumigation. On top of that, the thermo-cooking process used during and after manufacturing ensures the material is clean and safe, with no need for chemical treatments at any stage.

Manufacturing

Where does the bamboo come from and where is it manufactured?

Bamboo is one of the most sustainable and health-friendly resources on the planet - that’s why we choose it! Unfortunately, Australia doesn’t grow bamboo on the scale needed for tissue production. The main farming happens in Asia, and ours comes from the Sichuan province of China, where bamboo is naturally abundant and supports rural communities through co-operatives. 

We’d love nothing more than to be fully Australian-made. But even if we manufactured here, we’d still have to import the bamboo - and once you add local manufacturing costs, the product simply wouldn’t be economically viable. Instead, we focused on finding the right manufacturing partner.

We were meticulous in choosing our supplier: they have deep experience with eco-friendly production, packaging, and printing, operate with the right ethical practices, and hold the certifications to back it up. They’re also ahead of the game in reducing environmental impact by using recycled cardboard, paper tape, and soy-based inks. 

Eco Cheeks is proudly Australian-owned, creating Australian jobs and supporting local charities. While our bamboo is grown and made into paper overseas, your purchase keeps the impact (and the love!) right here in Australia. 

👉 Find out more about our supplier here.

How is the paper made?

Once our bamboo is chipped down, the useful fibres are separated from the rest and sent through a simple water-based thermo process to become pulp. A safe, toxin-free binding agent (sodium silicate - fancy name, but completely safe) is added to form pulp bales.

From there, the bales are transformed into toilet paper - with zero whitening agents or other nasties added. Finally, it’s pressed, rolled, and ready to become the TP your cheeks will love.

Is the bamboo sustainably sourced and certified?

Yes! Our bamboo is responsibly and sustainably managed, and our manufacturer holds internationally recognised forest certifications. However, the organisation that manages this certification demands that every business in the supply chain pay for the right to use their name and logo. Since we don’t manufacture the product ourselves, we chose not to pay an additional fee.

The important part: our bamboo and our manufacturer are certified, sustainable, and meet the highest standards - we just can’t display the name.

Are your manufacturers certified?

Absolutely. They hold the following current certifications:

  • ISO 14001 – Environmental Management Systems
  • ISO 9001 – Quality Management Systems
  • BSCI – International Social Responsibility Management System
  • Plus, internationally recognised forestry certification as noted above.

Shipping

How much is shipping?

Shipping is FREE for orders over $55 to most Australian cities and metro areas (excluding WA, NT and TAS). Orders outside these zones – outer metro, regional and remote, may attract a surcharge based on order size.

To check your suburb, simply enter your postcode here.

If you need help, email us at hello@ecocheeks.com.au and we’ll be happy to assist.

When will my order be shipped?

Our couriers collect on Mondays, Wednesdays and Fridays. Your order will be processed and sent on the next collection day.

Yep, our shipping to you is carbon neutral!

For every package sent, we donate to Greenfleet to plant trees and offset emissions. These donations are in addition to the contributions we already make from every sale to our charity partners, Greenfleet and the Starlight Children’s Foundation.

The shipping seems expensive for my address?

If you don’t believe you’re in an outer metro, regional or remote area, please get in touch at hello@ecocheeks.com.au and we’ll investigate your shipping zone. 

For customers outside metro zones, keep in mind that cartons are bulk-sized. While they aren’t especially heavy, their size does increase courier costs. The good news? You won’t need to lug bulky packs home from the supermarket anymore.

How long does delivery take?
  • Capital cities (Sydney, Melbourne, Brisbane, Canberra): 1–4 business days
  • Metro areas (including Perth, Hobart and Darwin): 2–6 business days
  • Regional and remote areas: up to 8+ business days

For suburb-specific estimates, email hello@ecocheeks.com.au with your suburb and postcode and we’ll confirm expected delivery times.

Do you ship to PO Boxes or Parcel Lockers?

No. Our courier services can’t deliver to PO Boxes or Parcel Lockers, as these are managed by Australia Post.

If you’d prefer delivery via Australia Post, we can arrange this for you. Please note their rates are higher than courier services, so a shipping surcharge may apply. To get a quote, email us at hello@ecocheeks.com.au with the details of your order and your shipping address.

Do you ship outside of Australia?

At this time, Eco Cheeks only ships within Australia. While we’d love to share our eco-friendly bamboo tissue products with the world, international shipping adds high costs and a bigger carbon footprint - something we work hard to minimise.

If you’re outside Australia, we encourage you to look for sustainable, unbleached bamboo tissue options available in your country.

For US customers: email hello@ecocheeks.com.au to be added to our waitlist if you’d like to be notified when we expand.

Subscription

Subscribe, leave it up to us to remember and you’ll never run out!

What benefits are there for subscribing?

Subscribing gives you:

  • 5% off every order – automatic savings, every time.
  • Full flexibility – change, pause or cancel your subscription anytime. You’re always in control.
  • Set and forget convenience – we remember so you don’t have to.
  • Stock priority – if products ever run low, subscribers are first in line, so you’ll never be left without.
How often will it be delivered, and can I change this if I need to?

The frequency is up to you, and is flexible, it can be changed by logging into your customer account. Please see below table for a guide as to how often you’ll need it delivered.

[INSRT-TP-USAGE]

Note: These numbers are max averages based on adults spending most of their time at home and with no kids.

If you have children, a simple guide is to count each child as about half an adult, though usage can vary with age (and their TP enthusiasm!). 

Real life is rarely that tidy - little ones, extra coffees, work-from-home marathons and unexpected house guests can all make rolls disappear at a different rate. 

Can I cancel my subscription?

Yes, please log into your account and cancel prior to your next order date.

Can I delay a delivery?

Yes, from your account you can skip or postpone an order with just a few clicks.

Can I cancel an order that has been sent?

Unfortunately once an order has been shipped, it’s the customer’s responsibility to arrange a return if it’s not required. We can’t recall deliveries that have already left our warehouse and are with the courier.

Wholesale & B2B

Do you supply retail, businesses, hotels or cafés?

Yes, absolutely!  Please reach out to happypartners@ecocheeks.com.au and tell us a little about your needs - we’ll getback to you.